GENERAL QUESTIONS
how do we CONTACT you?
By Phone [call or text], Email, Social Media Inboxes or Stop on by! You can find all contact information here: CONTACT US
what are your business HOURS?
Stephenville, TX [CST]
MON 9-5
TUE 9-5
WED 9-5
THR 9-5
FRI 9-3 [typically close early]
SAT & SUN = CLOSED
how do we sign up for TEXT ALERTS?
TEXT alerts are reserved for active wholesale customers only - if you can an account, you can sign up!
TEXT the word: 2fly
to the NUMBER: 844-799-0415
when are the NEW drops?
we have a NEW release EVERY WEEK - sometimes TWICE a week!
you can visit the NEXT DROP page for updated information on when to set your next alarm!
can we use your PHOTOS?
YES, yes you can... BUT you must not remove or alter the photograph and watermark in anyway. While using our photos is easy, we DO encourage you to take your own!
HOW TO DOWNLOAD:
DESKTOP: *right click & [save image as]
PHONE: click to enlarge image - hold down finger *pop up - [save in photos]
SCREENSHOTS: we do not recommend this method - it distorts the quality of the image.
WHOLESALE ACCOUNT QUESTIONS
how do I create a 2FLYCO account?
EASY! Click HERE to register a NEW ACCOUNT.
can I view my ORDER HISTORY?
YUP! Simply LOG INTO your account - and hit the little person icon to take you to the ACCOUNT page.
what do I do if I am having ISSUES logging into my account?
don't panic. we are HERE TO HELP.
EMAIL [email@2flyco.com]
CALL [254-964-7722]
ORDERING QUESTIONS
how can I ADD something to my order?
welp. we ship fast. BUTT if we haven't yet, we can ADD ON - HOWEVER< since this is a TIME SENSITIVE issue - please CALL! [254-964-7722]
can I order JUST ONE of something?
Sure thing! We are OPEN PACKS - However, please refrain from doing this multiple times in the same size. Our system is set up to flag these orders. If we feel you are ordering for personal use - we will need to confirm that you are selling them by requesting proof of purchase/sales documents from you.
where can I find the product MEASUREMENTS?
DROPDOWN box on the side of the product will give you FABRIC CONTENT and measurements for NON clothing items
THE LAST PICTURE on the product page will be where we place our FLAT LAYED measurements for clothing items.
will you RESTOCK items that sold out?
we do our best to meet the demands of all 2 FLY CO products.
IF we decide to RESTOCK - we will place a RESTOCKING banner on the product and provide a ETA
IF you want to REQUEST a restock - please join our FB WHOLESALE GROUP and request a restock on the RESTOCK REQUEST thread! HERE and request a restock on the RESTOCK REQUEST thread! The more demand - the more likely we will try to make it happen.
how can I change my ADDRESS on my account?
Our system is funky, but we can correct! Please EMAIL [email@2flyco.com] or CALL [254-964-7722] with this request!
SHIPPING QUESTIONS
what is your [turn around time] TAT?
lightning fast. ALL items on our website are IN STOCK and READY TO SHIP.
we typically operate on a less than 24 hours for processing and pulling orders. If we are at HIGH VOLUME we will ensure to have an announcement on our website.
I need an order QUICKLY, can you do that?
YUP! We offer expedited shipping options. If you select one of these options at check out - PLEASE CALL to notify warehouse and they can ensure it moves up to the front of the PULL QUEUE and gets handled properly [254-964-7722]
what if USPS or UPS loses my order?
it happens. We will help to open up a claim with the carrier you chose and IF we can, we will go ahead at get another package shipped out for you. Please report these issues by filling out our CLAIM FORM HERE